Faq
Frequently Asked Questions
Find answers to common questions about orders, shipping, returns, and more.
Orders & Payments
How do I place an order?
Simply select the products you like on our website, click “Add to Cart,” then proceed to “Checkout” and fill in the required information to complete your order.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, and PayPal.
Is my payment information secure?
Yes, we use advanced encryption technology to protect your payment information, ensuring that your transactions are safe.
Shipping & Delivery
How long does it take to ship my order?
We typically process and ship orders within 1-3 business days after receiving your order.
Do you offer international shipping?
Yes, we provide international shipping services. However, shipping fees and delivery times may vary depending on the destination country.
Can I track my order?
Yes, you will receive an email with tracking information once your order has been shipped.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. The items must be in their original condition and unused.
How do I initiate a return?
Log in to your account, go to “My Orders,” find the relevant order, and click “Request Return.” Follow the instructions provided.
Can I exchange an item?
Yes, you can choose to exchange an item. You will need to initiate a return request first, and we will arrange the exchange once we receive the returned item.
Product Information
How do I choose the right size?
We provide detailed size charts on each product page. You can select the appropriate size based on your body measurements.
Are your products sustainably produced?
Yes, we are committed to sustainability, and many of our products are made from eco-friendly materials.
Do you offer customization options?
Some of our products support customization. You can check if customization options are available on the product page.
Support
What if I forget my password?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
How can I contact customer support?
You can reach out to our customer support via email or live chat. We will respond within 24 hours.